Customer Information
1. The vendor of the
items shown is
Wunderlich GmbH, Joseph-von-Fraunhofer-Str. 6 - 8, D-53501
Grafschaft-Ringen
Tel:+49 (0) 26 41 30 82 240
Fax: +49 (0) 26 41 30 82 208
Managing Directors:
Frank Hoffmann, owner
Felix Wunderlich, owner
Recorded in the Commercial Register (HRB) of Koblenz
District Court
Register number: HRB 12314
VAT ID no. as per Sec. 27 a German VAT Act: 01 DE 149 271 221
2. Restriction of the
buyer group / Delivery areas
We sell the products advertised to
consumers of legal majority resident in the Federal Republic of German and who request the delivery of products to an address located within the Federal Republic of German
companies based within Germany and abroad who request a delivery to an address within Europe or within one of the countries listed under https://wunderlich.de/en/service-contact/shipping-and-payment/, as well as
legal persons based in Germany and abroad request a delivery to an address within Europe or within one of the countries listed under https://wunderlich.de/en/service-contact/shipping-and-payment/ .
3. Prices / Shipping
costs
All prices include the legally applicable VAT and total prices are given in Euros.
Additionally, the following shipping costs are payable for each order (standard delivery):
Delivery within Germany €6.90 (postage-paid delivery on orders of €300 and above)
For shipping costs abroad see: https://wunderlich.de/en/service-contact/shipping-and-payment/
4. Payment methods /
Due date
The following payment methods are available
Transfer (prepayment)
Direct Debit (only within Germany)
Payment on delivery (only within Germany)
PayPal
Credit card
If paying by direct debit / credit card / PayPal, your account will be debited within 2-4 working days following the receipt of items and the invoice.
If the customer is a new customer, the purchase price is payable along with shipping costs prior to the goods being shipped.
5. Delivery date / Delivery service
Delivery date: see the information provided on the
respective product detail page
Delivery service: Parcel delivery
6. Contract language
/ Contract text storage
The contract may be concluded in German and English.
We store the contract text and this may be retrieved following order completion if you have created an account with us by logging into this account. You can also print the contract text after sending and once the contract comes into effect, you will receive a contract confirmation that contains a copy of the contents of the contract..
7. Ordering
(technical steps, order process)
An order is placed by following the steps outlined below in the online shop:
If you have found an item which you wish to purchase, add this to your virtual shopping cart by clicking the "Add to cart" button. You can view the contents of your cart at any time by clicking the "Go to cart" button. Clicking the "Remove" button - also pictured via the "rubbish basket" icon/symbol" - lets you remove a the products/a product from your cart at any time. To start the order process, click the "Go to checkout" button. Here you will be asked to enter your personal information and you will see the items in your cart listed once again. Here you can check again whether you'd like to order the items and also make any changes and corrections. These processes are not legally binding. Your order is only sent to us once you click the "Submit payable order/purchase" button and thereby commit to concluding a binding purchase contract with us.
We will immediately inform you electronically that your order has been received.
8. Conclusion of the
contract
The depiction of our product range in the online shop, advertisements or our catalogue does not constitute a legally binding offer.
To the extent that you submit an order to us via telephone, fax, mail, email or in any other form, this constitutes the submission of a binding offer to us for the purchase of the listed products.
To the extent that we receive your order electronically, we will immediately confirm receipt of the order electronically.
A contract for the items you have ordered is concluded as soon as you receive an acceptance declaration / confirmation from us within the acceptance period, we accept your offer within this period via conclusive behaviour or you receive the ordered products within this period.
9. Right of revocation / Example evocation
form
If you are a consumer, you are entitled to a 14-day right of withdrawal.
For specially marked products, you have up to 60 days to withdraw from the contract. We provide a sample file here as a sample withdrawal form for download.
Return Costs
We bear the return costs for a justified withdrawal within 14 days. Beyond that, for up to 60 days for marked products, you can request the return slip, and the associated costs will be communicated to you by our support team at [email protected].
Scope of the right of withdrawal
The right of withdrawal applies exclusively to consumers residing within the European Union (EU). Customers outside the EU are excluded from this right of withdrawal.
If you have any questions, please contact our support team.
Terms and Conditions
Further information can be found in our Terms and Conditions.
Wunderlich Return Form
If you do not have the Wunderlich Return Form to hand, you can download it via the following link. By completing the Wunderlich Return Form you help us to make processing the return easier and thus reduce the processing time.
10. Warranty
(Information about defect liability)
Consumers are covered by defect liability. In the case of a warranty claim, please send the item together with your warranty claim information to
Wunderlich GmbH, Joseph-von-Fraunhofer-Str. 6 - 8, D-53501 Grafschaft-Ringen
You can use the parcel stamp supplied with the delivery package for this purpose, which allows you to return your parcel with DHL at no cost and use the way bill. If the purchaser is a company, salesperson or a legal person, Sec. 4 of our Ts&Cs applies.
11. Information about
the Packaging Directive, Battery Act, Electrical and Electronic Equipment Act,
Waste Oils Regulation, etc.
a) The vendor is
a participant in the Dual System in Germany (DSD). The sales packaging
delivered can be disposed of via the dual system, e.g. via public return points
such as waste paper and glass containers or in the waste containers provided
for this purpose depending on the material ("Yellow bag" and/or
"Yellow/blue bin").
b) Battery or
accumulators are in the scope of delivery for some items. Batteries or
accumulators may also be permanently installed in some devices. The purchase is
legally obligated as the end customer to return batteries and accumulators.
They can return these after use to the point of sale, to a communal collection
point or return them to us via mail for disposal. Batteries containing harmful
materials are marked with a symbol consisting of a crossed-out bin and the
chemical symbol (Cd, Hg or Pb) for the particular heavy metal designated as
harmful.
c) The following
information applies for vehicle batteries: Operators who hand over vehicle
batteries to end users are obligated to levy a deposit of 7.50 Euros including
VAT for each battery if the end user does not return an old vehicle battery
when purchasing a new vehicle battery. You can return old vehicle batteries to
us free of charge. If purchasing a vehicle battery without returning an old
vehicle batter, the customer will receive a deposit marker for the statutory
deposit amount.
d) As of 13
August 2005, manufacturers are obligated to accept the return of old electronic
devices in circulation at no cost. For all electrical and electronic devices
brought into circulation after 23/11/2005, manufacturers are obligated to label
items with the corresponding symbol (a crossed-out wheeled bin).
e) The German Waste Oils Regulation obligates us to accept the following used oils free of charge: Combustion engine oils, drive oils, oil filters and the oily residues regularly resulting from oil changes. You can return the waste oil to us in the amount corresponding to that which you purchased from us. You can leave the oils with us at any time during our opening times. Alternatively, you can also send the used oils to us, in which case you agree to bear the costs of shipment. Please note that special transport requirements may apply to the shipping of waste oils.
12. Information concerning taxes, duties
Switzerland and non-EU countries are exempt from the obligation to pay VAT in Germany.
13. General support:
Telephone: +49
(0) 26 41 30 82 240
Facsimile: +49 (0) 26 41 30 82
208
We would be happy to contact you personally about your
issues.
Note: no additional costs will be deducted beyond the standard costs for phone
calls.
Please click here to go to our contact form